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Privacy Policy

Last updated: [[DATE]]

1. The short version

Ganos works by remembering you. A coach who forgets what you committed to is not a coach. So we store what you tell them, and we send it to a small number of companies who help turn it into a reply, a voice, and a face. We do not sell it, and we do not use it to advertise to you.

2. Who is responsible

[[LEGAL ENTITY NAME AND ADDRESS]] is responsible for the personal data described here. Contact: [[PRIVACY EMAIL]].

We are not required to have a Data Protection Officer, and we have not appointed one. [[IF YOU APPOINT AN EU OR UK REPRESENTATIVE, NAME THEM HERE.]]

3. What we collect

You give us:

  • Your sign-in details. With Apple or Google we receive an identifier and, if you allow it, your name and email. With email sign-in we store your address and a hashed password. We never see your Apple or Google password.
  • Your setup: display name, time zone, the coach you chose, your goal categories, your intensity setting, your tone preference, and the times you want to hear from them.
  • What you say to your coach: your messages, your voice notes, the commitments you make, and the notes a coach keeps so it can refer back to them later.

From voice notes: we store the audio file you record and a text transcript of it, so your coach can respond and can refer back to what you said. Both are deleted when you delete the conversation or your account.

We generate: your streak, your delivery history, summaries of your sessions, and the coach's replies.

Automatically: app events such as screens opened and features used, your device type and app version, and basic diagnostic data.

Purchases: which tier you are on and which packs you bought. Your card details go to Apple. We never see them.

4. Who we share it with, and why

We use a small set of companies to run the service. Each one gets only what it needs.

  • Supabase hosts the database, the files, and the sign-in system. Everything above is stored there.
  • Anthropic receives the coaching prompt and your recent conversation so a Claude model can write the coach's reply. This includes what you tell your coach.
  • ElevenLabs receives the text of a reply so it can be spoken in the coach's voice.
  • HeyGen and LiveAvatar receive the text or audio of a reply so it can be rendered as the coach's face, and run the live video calls.
  • PostHog receives product analytics. You can turn this off in the app, and we do not send it when you have.
  • RevenueCat and Apple handle subscriptions and receipts.

These companies process data on our instructions and are not allowed to use it for their own purposes. Some of them are in the United States, so if you are elsewhere your data is transferred there under standard contractual safeguards.

We do not sell personal data. We do not share it with advertisers.

5. Tracking, and what we tell Apple

Ganos does not track you across other companies' apps and websites. We do not use the advertising identifier, we are not part of any ad network, and we do not build a profile of you for advertising. That is why Ganos never shows you the "Ask App not to Track" prompt: there is nothing to ask about.

Apple asks every app to declare what it collects. Ours declares: contact information (your name and email address), user content (your messages, your voice recordings and what your coach remembers), identifiers (an account identifier), usage data (which screens you open), diagnostics, and purchase history. All of it is linked to your account, because a coach with no account to attach a memory to is not a coach. None of it is used to track you.

6. Live sessions

A live session is real-time video and audio between you and the coach's avatar, carried over an encrypted connection. Your camera is not used and your video is never sent. Your microphone audio goes to the provider so the coach can hear you. We keep the text of what was said as part of your conversation history. We do not keep a video recording of the call.

7. Notifications

If you allow notifications, we send them at the times you chose. Each one is written for you by your coach, which means it is generated from your goals, your streak, and your open commitments. Turn them off in Ganos or in iOS Settings.

8. Your choices

  • Analytics. Turn product analytics off in Settings at any time.
  • Delete. Delete a single conversation, or delete your account from Profile. Deleting your account removes your profile, your conversations, your voice note recordings, your session summaries and your coach's memory of you. It cannot be undone.
  • Export. Ask us for a copy of your data at [[PRIVACY EMAIL]] and we will send it to you.
  • Rights. Depending on where you live, you may also have the right to correct your data, object to how we use it, or complain to your data protection regulator. Write to us and we will help.

9. How long we keep it

We keep your data while your account is open, so the coach's memory works. After you delete your account we remove it within [[RETENTION WINDOW]], except for records we must keep for tax and accounting. Backups roll off on their own schedule.

10. Why we are allowed to use your data

If you are in the United Kingdom or the European Economic Area, the law asks us to name a reason for each use.

  • To give you the service you asked for, including your coach's replies and their memory of you: performance of our contract with you.
  • To send the notifications you switched on: your consent, which you can withdraw in Settings at any time.
  • To measure how the app is used: your consent, through the analytics switch, which is off the moment you turn it off.
  • To keep records we are required to keep, and to keep the service secure: our legitimate interests, and our legal obligations.

You can withdraw consent at any time without affecting what we did before you withdrew it. You can also complain to your data protection regulator. In the UK that is the Information Commissioner's Office.

11. Security

Data is encrypted in transit and at rest. Access to the database is restricted per user by row level security, so one account cannot read another's. API keys for the services above live on our servers and are never shipped inside the app.

12. Children

Ganos is not for children under [[MINIMUM AGE]]. We do not knowingly collect data from them. If you believe a child has an account, write to us and we will remove it.

13. Changes

If we change this policy in a way that matters, we will tell you in the app before it takes effect.

14. Contact

[[PRIVACY EMAIL]]