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Terms of Service

Last updated: [[DATE]]

1. What Ganos is

Ganos is an iPhone app that delivers motivational coaching from AI characters we create. Each coach has a face, a voice, and a memory of what you have told them. They are not real people, and they are not professionals.

Ganos is motivational content. It is not therapy, counselling, medical advice, mental health treatment, financial advice, or legal advice. Nothing a coach says is a diagnosis, a treatment plan, or a professional opinion. If you need care, please see a qualified professional.

2. Ganos is not an emergency service

If you are in danger, or thinking about harming yourself or someone else, contact your local emergency number or a crisis line right away. A coach will recognise some of these moments and hand you the same advice, but Ganos does not monitor for emergencies, does not alert anyone on your behalf, and cannot get help to you.

3. Who can use Ganos

You must be at least [[MINIMUM AGE]] years old. By using Ganos you confirm that you are, and that you are able to enter into this agreement.

4. Your account

You sign in with Apple, with Google, or with an email address and a password. Keep your sign-in details to yourself. You are responsible for what happens on your account. Tell us if you think someone else has got into it.

5. Subscriptions and billing

Ganos has a free tier and two paid tiers. Plus is $9.99 per month or $79 per year. Pro is $29.99 per month or $249 per year. Both renew automatically. We also sell one-off packs of live minutes: 10 minutes for $4.99, 30 minutes for $12.99, and 60 minutes for $22.99. All prices are in US dollars and may differ in your local store.

All payment is handled by Apple through your App Store account, not by us. That means:

  • Your subscription renews automatically until you cancel it.
  • Apple charges you within 24 hours of the end of the current period.
  • You cancel in your App Store settings, not in Ganos. Cancelling stops the next renewal and you keep your access until the period you paid for runs out.
  • Refunds are Apple's to give, under their policy. We cannot issue them.
  • If we change a price, the new price applies from your next renewal and Apple will ask you to agree first.
  • A free trial lasts 7 days and becomes a paid Plus subscription at the end of it unless you cancel first.

6. Live minutes

Live sessions are metered in minutes. Your tier includes an allowance each month, and unused allowance does not carry over. Minutes bought in a pack are separate from your monthly allowance. [[DO PURCHASED MINUTES EXPIRE? DECIDE AND STATE IT PLAINLY.]]

7. The coaches are artificial

Every coach is a character. Their faces are licensed digital avatars, their voices are synthesised, and their words are generated by AI models. No real person is speaking to you, and no coach is a real individual, living or otherwise. Any resemblance to a real person is not intended as an endorsement by them.

Generated content can be wrong. Coaches can state something inaccurate, misremember what you said, or give advice that does not suit you. Use your judgement. When a coach quotes a named person, that quote comes from a small library we curate and verify by hand, and it is the only circumstance in which a coach will attribute words to anyone.

8. What you may not do

Do not use Ganos to break the law, to harass anyone, or to try to get a coach to produce harmful, hateful, or sexual content. Do not try to extract our prompts, resell access, scrape the service, reverse engineer the app, or get round the limits on your tier. We may suspend or close an account that does.

9. If a coach says something wrong

Coaches are generated, and generated text can be wrong, tone deaf, or offensive. If one says something that should not have been said, report it from the conversation in the app or write to [[SUPPORT EMAIL]]. We read every report, and we change the coach's instructions when a report shows we need to. Reports about safety are handled first.

10. What you write and say

What you type, record, and commit to stays yours. You give us permission to store it and process it so the service can work: so a coach can reply, remember, and pick up where you left off. Section 4 of the privacy policy explains exactly where it goes.

11. What we own

The Ganos name, the mark, the app, the coaches and their personas, and the content they deliver belong to us or our licensors. Enjoy it, share a share card, but do not take it apart or pass it off as yours.

12. Changes and endings

We may change or retire features. If a change materially reduces what you paid for, we will tell you before it takes effect. You can stop using Ganos whenever you like, and you can delete your account from Profile in the app. Deleting it removes your profile, your conversations, your voice notes and your coach's memory of you. We may close an account that breaks these terms.

13. No warranty, and the limit of what we owe

Ganos is provided as it is. We do not promise it will always be available, uninterrupted, or free of mistakes. To the fullest extent the law allows, our total liability to you is limited to what you paid us in the twelve months before the claim. Nothing here removes rights you have under consumer law where you live.

14. The law that applies

These terms are governed by the laws of [[JURISDICTION]], and disputes belong to the courts of [[JURISDICTION]].

15. Terms Apple requires

Ganos is sold through the App Store, and Apple requires the following to be part of this agreement.

  • This agreement is between you and us only. It is not with Apple, and Apple is not responsible for Ganos or its content.
  • We grant you a non-transferable licence to use Ganos on any Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
  • We are solely responsible for maintenance and support. Apple has no obligation to provide either.
  • We are solely responsible for any warranty, whether express or implied. If Ganos fails to conform to any warranty that applies, you may tell Apple, and Apple will refund what you paid for it. To the maximum extent the law allows, Apple has no other warranty obligation at all.
  • We, not Apple, are responsible for dealing with any claim you or anyone else makes about Ganos, including product liability claims, any claim that Ganos fails to meet a legal or regulatory requirement, and claims under consumer protection or privacy law.
  • We, not Apple, are responsible for investigating, defending, settling and discharging any claim that Ganos infringes someone else's intellectual property.
  • You confirm that you are not located in a country that is subject to a United States Government embargo or that the United States Government has designated as supporting terrorism, and that you are not listed on any United States Government list of prohibited or restricted parties.
  • You must comply with any applicable third-party terms when using Ganos.
  • Apple and Apple's subsidiaries are third-party beneficiaries of this agreement. On your acceptance of it, Apple has the right, and is deemed to have accepted the right, to enforce this agreement against you as a third-party beneficiary of it.
  • For any question, complaint or claim about Ganos, contact us at [[SUPPORT EMAIL]], [[LEGAL ENTITY NAME AND ADDRESS]].

16. Contact

[[SUPPORT EMAIL]]